Shipping and Returns 

All our products are shipped from our physical location in West Palm Beach, Florida, USA. Any questions about shipping, fitting and unusual requests use our contact form.

Your shipment

All orders are shipped using discreet generic mailers without detailed info placed on it (international packages do have general description placed on envelops: "clothing top" or "clothing bottom" as required. All items are secured in soft wrapping paper.

All products are made to order and the order will be shipped as soon as the product is ready (between 2-3 weeks). All orders are shipped via USPS with tracking. It takes from 2 to 5 business days for the domestic package to be delivered from the day of shipment. The Flat Bra ships abroad. It takes 5 to10 business days for the international package to be delivered from the shipping day.

Shipments made to all US states are FREE. Shipments to Canada are made with First Class International Package with tracking and $15 shipping fee is added at checkout. Shipments to other countries than US and Canada are made through USPS Priority Mail with tracking and are charged $40 shipping fee (added at checkout). We do not ship to Africa nor Asia.

Returns & Exchanges

In order to return or exchange the product(s) go to your The Flat Bra account - Order History and mark the items you wish to return. Fill out the explanation of return form with brief or longer description. After acceptance, ship the package back to us.

All products must be returned in their original packaging without damage, signs of wear, signs of wash. Please take special care when trying the intimate apparel on: underwear must be tried on top of your own fresh underwear and bras need to be placed on clean body free of sweat, perfume and deodorants. We care about our dear customers and do our best to match the request, however we do not resale used and not-in-brand-new condition merchandise and such will not be accepted for return/refund.

Merchandise returned to us in NOT BRAND NEW condition is not eligible for refund/exchange and WILL NOT BE returned back to sender. 

Return for refund/exchange requests must be submitted within 7 days after receiving the package and delivered to us after no longer than 30 days from your delivery date. Return requests made after 7 days may be accepted for store credit only. No returns are accepted after 30 days from the day the package was delivered from us.

Customers are responsible for shipping charges of returned merchandise. USPS First Class Mail with tracking is the least costly option. Keep the tracking number for your reference.

Exchanges: The requested products will be shipped at no additional cost to customers living in US. Customers from Canada and other countries need to place a new order with shipping fee added at checkout and return the unwanted merchandise for the refund. 

Exchanges can be processed only if the requested item is of the equal or less value. The difference will be refunded. If you need an item of a different value, place a new order and return the first product for a refund.

We do not refund the shipping fee.

Return/Exchange address (same as shipping address):

The Flat Bra

1050 Aspri Way

Riviera Beach, FL 33418